Frequently
asked questions.

Tickets are available on our official website.

Yes, as long as the event hasn’t been announced as Sold Out. You can buy them on the official ticketing platform or at the box office on the day.

Re-entry isn’t allowed. If you leave and want to come back in, you’ll need a new ticket.

Yes, via this link: https://venta.enterticket.es/cambios

If you’ve made a small mistake (like a letter or number), there’s no need to change it.

For more information, contact Enterticket: https://www.enterticket.es/info/contact

Tickets are non-refundable under any circumstances. If you can’t attend, you can transfer the ticket to someone else’s name.

Resale isn’t allowed, and we’re not responsible for issues with tickets bought outside official channels.

During checkout you can add non-attendance insurance. If you have a justified reason covered by the policy, you can claim a refund through it.

A general admission ticket includes entry to the venue, the full line-up on all available stages and the venue’s shared areas. (Afterparties not included.)

A VIP or Backstage Experience ticket includes priority-lane entry, access to every area of the venue including the VIP areas (with a chill-out zone), and the VIP bar with a wide selection of drinks and premium options. (Afterparties not included.)

When you buy a ticket, it’s sent automatically to the email you entered at checkout. The ticket’s QR code only becomes visible the day before the event.

If you can’t find it:

• Check your spam or junk folder.
• Go to “My tickets” in your Enterticket account to check the purchase went through.
• You can request it again by entering your email on the platform.
• Still can’t find it? Get in touch through the support form and we’ll help you.

Please note it can take up to 48 working hours to arrive.

Not being able to attend doesn’t entitle you to a refund.

During checkout you can add non-attendance insurance. If you have a justified reason covered by the policy, you can claim a refund through it.

The festival organisers can’t guarantee a ticket is genuine unless it was bought from an official point of sale.

Times vary by event. Always check the details on your ticket.

Yes, entry is for over 18s only.

At events that include the Petit Brunch experience, under-18s may enter the venue to take part in the activities.

Tickets are in your name, so you must carry official photo ID to show security staff when asked.

Yes, you can bring food.

As for drinks, only one plastic water bottle of up to 0.5 L, without its cap, is allowed.

Alcoholic drinks and metal or glass containers are not allowed.

You’ll find the full list in section 5.2 of our terms and conditions.

Lockers are available at most of our events with advance booking. Check our social media beforehand to make sure.

The cloakroom holds items confiscated for safety reasons during the bag search; you must collect them at the end of the event. After two months we’re no longer responsible for items not claimed via objetosperdidos@brunchelectronik.com

Illegal items, suitcases, scooters, helmets.

We’d love that, but animals aren’t allowed.

Head to the entrance area, where our staff at the “incidents” desk will take your details and a description of what you’ve lost.

The day after the event, email objetosperdidos@brunchelectronik.com and we’ll let you know if we’ve found it.

Remember: for official documents or high-value items, you should always report the loss at a police station.

Professional (DSLR) cameras and video cameras are not allowed, except where expressly authorised by the organisers.

No. National flags aren’t allowed in the venue. This helps keep the space safe, respectful and inclusive for everyone.

Our attendees’ safety comes first. In extreme weather, the relevant authorities decide whether the event can go ahead.

If the event is cancelled due to force majeure, we’ll handle it as quickly and efficiently as possible and let you know the next steps.

Only in extreme cases where the weather could put the audience, artists or infrastructure at risk.

Yes, every event has food trucks with a range of options.

Yes, the food trucks offer vegan options.

Gluten-free beer is also available at all bars, including the VIP bars.

We run a single-use-plastic-free model. At the end of the event, return your cup token at the Cash Point to get back the €1 you paid at the bar.

Over-18s get 50% off general admission, based on the price of the latest release published that day on Enterticket. Just go to the festival box office on the day of the event and show:

• A valid ID card showing your address in the postcode eligible for that event: 08004.
• or a current certificate of residence (empadronamiento) in your name plus official photo ID.

You’ll buy your ticket there and then, with the discount applied. Even if the event shows as “Sold Out”, we keep tickets aside for our neighbours, so don’t worry. The discount can’t be applied to tickets bought online.

Remember, this benefit is personal and non-transferable.

This discount may not apply to special events.

People with reduced mobility (temporary or permanent) or any disability of 33% or more can access the following services, which also extend to 1 companion:

• Entry to the venue through a priority entrance.
• Special “early bird” price for general admission. Before buying your ticket, request the discount using this form: Microsoft Forms. That way you secure your ticket and your companion’s.
• Tickets must be bought at the box office on the day. You’ll need to show your disability card (or the original medical certificate for casts or recent surgery) plus official photo ID.
• If you need to take medication, bring the original prescription so our medical staff can validate it.

Our events provide the adapted services required by current regulations, including raised platforms, reserved areas, accessible toilets and ergonomic counters.

No, come however you like, while respecting your own privacy and everyone else’s.

Yes, every event has an LGTBIQ+ and Feminist Stand offering support in cases of harassment or discrimination.

There’s also a Prevention and Safer Partying Point with a professional team on hand if you feel unwell or uncomfortable.

Medical services are available when needed.