Tickets

Faqs

Tickets

Any inquiries related to tickets should be sent directly to ticketsupport@ra.co to receive a response; please attach the code RAXXXXXX-XXX to get a solution as soon as possible.

Tickets are activated by generating a QR code 24 hours prior to the start of the event in the Resident Advisor APP.

Please read below for more information

If the event has been canceled in its entirety, two types of compensation will be offered: a full refund of the ticket cost or the option to attend the next event for free. If, due to circumstances beyond the control of the organization, an artist’s last-minute cancellation is reported, no compensation will be offered; The resale service will always be offered through the ticket sales platform https://ra.co/tickets/resale

Once the event gets SOLD OUT, the resale systems in Resident Advisor will be activated automatically. Please note that we strongly advise against purchasing or selling SOLD OUT event tickets through any platform other than Resident Advisor; the only authorized resale systems. When tickets are entered into the resale queue, they can be purchased in exactly the same way as regular RA tickets. The ticket box at the top of the event page will light up and you will have the option to add tickets to your cart.
We recommend that you check the event page from time to time to see if tickets are available.

You can find more information and instructions on how to use both resale systems through Resident Advisor here.

All tickets will be checked and scanned upon entering the venue. Tickets can be printed or, in case of digital tickets, displayed on your mobile device. You will need to bring a valid form of photo identification to the event to verify that the name on the ticket matches your name.

All false, invalid or duplicate ticket will be rejected. Please ensure you purchase your ticket(s) through an authorized sales platform (Resident Advisor is our only official sales platform).

When a purchase is made of one of our tickets sold by Resident Advisor, an email is automatically sent (to the email address linked to your RA user) confirming the purchase. 24 hours before the start of the event, tickets are activated in the Resident Advisor mobile application; There you can see the QR that you must present to access the event.

If you do not receive the purchase confirmation or can’t see your entry in the RA application, you can contact info@hivernacle.com o ticketsupport@ra.co

To change the name, start the RA Guide application and open the entry. You can rename the entry using the pencil icon. Note that you can only change the name in the entry once. You cannot resell an entry once you have changed the name.

You may have purchased the ticket using a different user account. If that is the case, you should go to My Tickets using that user account. Here are some possible causes to consider:

Were you logged in with a friend’s account when you made the purchase?
Do you have a different email address? Perhaps you created a different account with that email.
Did you log in with Facebook? You may have created a new AR account linked to Facebook and purchased the tickets with that account. Try logging out and then logging in with Facebook.

If you are unable to find your ticket, please contact info@hivernacle.com and we will get you a solution as soon as possible.

The VIP ticket provides access to the backstage; a spacious area with sofas/chairs to talk with friends, etc. You will have direct access to the stage to get closer to the performing artist. Additionally, you’ll save time by avoiding long queues at the entrance, the VIP bars for ordering drinks, or using the restroom facilities (VIP bathrooms). The VIP ticket doesn’t include any complimentary drinks. The ‘stage’ area (right in the booth) is reserved for DJs and their guests exclusively and is inaccessible. However, the backstage area, right behind the stage or DJ, is open to all those with a backstage ticket.

Access

Hivernacle Barcelona operates a no re-entry policy. Once you have left the event, re-entry will not be permitted.

Hivernacle Barcelona applies a strict zero tolerance policy to illegal substances. Searches and checks will be carried out and it is a condition for access to the festival. Any customer alarmed by the search and/or check will be discussed individually and security staff will explain the process. The assistant may refuse and leave the festival at any time if they do not wish to continue with the search. Anyone found in possession of illegal substances will be refused entry, removed from the festival and may also be subject to prosecution. We reserve the right to transmit your data to the relevant authorities if we believe that a crime or criminal act has been committed.

No, there is no cut-off time to access the event. Our goal is to provide our attendees with the most flexible and enjoyable experience possible. Therefore, you can arrive at the festival at a time that suits you within the operating hours specified for the event. However, we recommend you to check the official event schedule on our website or social media to ensure you don’t miss any performances or special events that may occur during the event.

The minimum age to access our events is 18 years old. This policy is implemented to ensure a safe and appropriate environment for all of our attendees. Please ensure you have valid identification proving your age upon entry to the event. If you are under 18 years of age, we regret to inform you that you will not be able to access the event.

We only accept DNI, a valid passport and/or identification documents of foreigners. You must provide a valid photo ID that matches the name on the ticket you present at the entrances. Please note that we can’t accept expired or outdated identifications. If you are unable to provide a valid, up-to-date identification, you may be denied entry to the facility.

Please note that you are NOT permitted to bring (or use) any of the following items into the venue; illegal substances; psychoactive substances; digital cameras; glass or metal bottles; weapons; whistles; drums; megaphones; flares; smoke canisters; knives; blades; razors; or any other item which may be used as a weapon, or which may, in our reasonable opinion, cause danger or disruption to those attending the venue (regardless of whether or not such item is illegal or is being carried for specific purposes); large bags, perfumes or colognes; deodorants; sponsorship, promotional or marketing material; markers, spray paint or any other similar element that can be used to mark the infrastructure.

We reserve the right to confiscate any prohibited items. Anyone found in possession of such items will be refused entry, removed from the event and may also be subject to prosecution. No refunds will be given to attendees who are denied entry due to possession of Prohibited Items.

If you have a specific reason for bringing prohibited items into the venue (for example, because you have a medical or dietary condition), please contact us before the event at info@hivernacle.com

There is no established dress code at Hivernacle Barcelona. Dress to dance.

You may bring food and water into the venue if you wish. The only permitted water bottle is a 0.5L plastic bottle. Any glass, metal, or other material bottles will be confiscated at the entrance and stored in our cloakroom (you can retrieve them at the entrance after the event).

It is strictly prohibited to bring alcoholic beverages to our events

We don’t provide locker service at the events. However, there will be a storage at the entrance for leaving small items such as motorcycle helmets or objects that are not allowed into the event (excluding clothing).

*After two months, all items left in the storage and unclaimed will be donated to various associations we collaborate with. The same applies to lost items.

General enquiries

The payment method that we offer for the consumption of drinks and/or food is payment by card and cash.

Yes, there will be drinking water stations accessible to all attendees. The fountains will be highlighted on all venue maps published on our social media and website.

At the end of the event, our staff will be responsible for collecting any items that have been left behind on the location. If you come across any item that doesn’t belong to you, please proceed to the access ticket offices, and the staff will store it. The day after the event, the lost items will be taken to our offices.

If you wish to inquire whether your lost item has been picked up by our staff, you can send an email to info@hivernacle.com

SET TIMES are posted the week before the event on our website and on the Resident Advisor event page. The day before and on the day of the event, the SET TIMES are published on our social media platforms.

Instagram: @hivernaclebcn
Facebook: @hivernaclebcn

The SET TIMES are also published in print format and distributed during the event.

Compromise

To the residents of the neighborhood where we hold the events we offer a 50% ticket even if the event is sold out and without the need to purchase it in advance. To be able to purchase this ticket at half price, the attendee can come on the same day of the event and show their ID and an invoice/receipt that shows their registration address. They will be given a ticket for 50% of the latest release that is on sale in those moments.

Equality and Inclusion

If you have a certificate of 33% disability, please contact the following email: tickets@brunchelectronik.com

Tell us the event/date you are interested in obtaining your ticket, send us your certificate and we will tell you how to proceed. We will convey your needs to the responsibles in order to offer you the best experience and we will give you a response as soon as possible.

We are working to implement new accessibility measures at our events and for now we have a discount system for people with PMR. If the event is SOLD OUT and you don’t have a ticket, we will not be able to guarantee entry to the event with or without a discount.

We also have bathrooms adapted for people with reduced mobility.

At all our events we have a SAFE SPACE in which we offer assistance and information to all those who request it. You can also find our LGTBIQ+ and Feminist Stand in case of harassment/discrimination situations. In addition, we have a Prevention and Safe Party Point with a team of professional psychologists who will assist you in case of minor assistance. For more serious situations we have Medical Services.

Intellectual property and image rights

By purchasing a ticket and attending the event, I consent to the taking of photographs or recording of my image by various means in the course of the event. The term “image” includes video or still photography, digital or otherwise, and any other means of recording or reproducing images. The images may be used, free of charge, both by Centris/Hivernacle, as organizer of the event, and by third parties to whom Centris/Hivernacle has provided the images. The purpose of the images will be for promotional and/or commercial use of the events through different channels, including social networks, as well as the creation of different materials and content, such as the “After Movie” or the inclusion of the images in reports summarizing the event in third party media and channels.

Work with us

You can send us your CV or cover letter to the following email: info@hivernacle.com

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